Last updated: 20 March 2025
The Tranquil Otter Guest App (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our mobile application and services. It also outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and EU GDPR for users in the European Economic Area (EEA).
We only collect data that you voluntarily submit through the app. This may include:
Photos and videos you upload via in-app forms
Text you submit in app forms
(Optional) Profile photo if you choose to upload one
Device model, OS version, and language settings (collected anonymously)
Location data (only if you grant permission)
Country and city (inferred from geolocation if enabled)
We do not access or collect any other personal data from your device unless you explicitly provide it.
We collect your personal data when:
You upload media or submit forms through the app
You allow access to your camera or gallery (for uploading content or scanning QR codes)
You optionally enable location permissions
We do not collect any personal data in the background or without your input.
We use your data solely for the following purposes:
To process submissions you make through the app
To respond to inquiries or service requests
To display your uploaded content (e.g. photos, videos, text) within the app if appropriate
To allow you to scan QR codes or personalize your profile
To improve app performance and user experience
We do not use your data for advertising or unsolicited marketing purposes.
We do not sell or share your data with third parties for marketing or commercial gain.
Your data may be shared with trusted third-party service providers (e.g., hosting, analytics) only when necessary to maintain the app and deliver services. These providers are contractually required to keep your data secure and to process it only as instructed by us.
If any specific third-party processors are added (e.g., Airtable, Zapier), they will be listed here and the policy will be updated.
Your data is securely stored in France, within the European Economic Area (EEA). We implement industry-standard technical and organizational measures to protect your personal data, including:
Secure servers and firewalls
Encryption for data transmission
Access controls to limit who can access your data
Only authorized personnel who need access to fulfill their duties will be able to view or handle your information.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once that period has passed, your data will be securely deleted.
If specific retention periods apply to any category of data, those will be published in this section in future updates.
Under the UK and EU GDPR, you have the following rights (where applicable):
Right to access – You have the right to request a copy of your personal data.
Right to rectification – You can request correction of any inaccurate or incomplete data.
Right to erasure – You can request the deletion of your data under certain conditions.
Right to restrict processing – You can request we restrict the processing of your data.
Right to object to processing – You can object to our processing of your data.
Right to data portability – You can request that your data be transferred to another organization or directly to you.
To exercise any of these rights, contact us at: hello@kodinko.co.uk
We will respond to your request within one month.
We do not currently send marketing messages. If we begin doing so in the future, it will only be with your consent. You will have the option to opt out at any time by contacting us or using the unsubscribe option in any communication.
The app is not intended for use by children under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal data through the app, please contact us and we will delete it promptly.
The app may include links to third-party websites or services. This Privacy Policy applies only to The Tranquil Otter Guest App. When you follow links to third-party sites, we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in the app or applicable laws. All updates will be posted on this page. If we make significant changes, we will notify you through the app or by other means.
Last updated: 27 March 2025
If you have any questions about this Privacy Policy, the data we hold on you, or if you want to exercise your data protection rights, please contact us at:
hello@kodinko.co.uk
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the appropriate data protection authority.
In the UK:
Information Commissioner's Office (ICO)
https://ico.org.uk
In France (where data is stored):
Commission Nationale de l’Informatique et des Libertés (CNIL)
https://www.cnil.fr